Contact Us
Email Support
For account issues, subscription questions, billing, or anything else, email us directly and we'll get back to you within 24 hours.
Email SupportFrequently Asked Questions
How do I cancel my subscription?
Open the Settings app on your iPhone → tap your name → Subscriptions → find TheBettingModel → tap Cancel Subscription. Your Pro access continues until the end of the current billing period.
How do I restore a purchase I already made?
Open the app and go to the Membership screen. Tap Restore Purchases at the bottom. Make sure you are signed in with the same Apple ID used for the original purchase.
I was charged but the app says I'm not subscribed.
Tap Restore Purchases on the Membership screen to sync your purchase. If the issue persists after restoring, email us with your Apple ID email and we'll investigate.
How do I request a refund?
All purchases are processed through the Apple App Store. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID.
I'm not receiving push notifications.
Go to your iPhone Settings → Notifications → TheBettingModel and make sure notifications are allowed. Then open the app, go to Profile → Notification Settings, and confirm your preferred sports are enabled.
How does the model work?
TheBettingModel uses a machine-learning model trained on historical game data, real-time odds, line movement, team and player signals, and public betting market data. Picks are updated daily and graded automatically after each game. Past performance is not a guarantee of future results.
How do I delete my account?
Go to Profile in the app and tap Delete Account, or email us at Jacqueskaune@gmail.com and we'll delete your data within 30 days.
Still need help?
If your question isn't covered above, email us at Jacqueskaune@gmail.com. Please include your Apple ID email and a description of the issue so we can assist you quickly.